Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at orders@rmssupplygroup.com. If your return is accepted, we'll send you instructions on how and where to send your package. Returns must be sent to:

RMS Supply Group, LLC
206 W Minnehaha St
Tampa, FL 33604

Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Non-Returnable Items
Due to the nature of medical supplies, we cannot accept returns on any opened, used, or unsealed products. This includes any box of syringes or prep pads that has been opened, regardless of how many units were used. This policy exists to protect the health and safety of all customers.

Exchanges
If you received the wrong item or a defective product, contact us at orders@rmssupplygroup.com and we will make it right. For all other exchanges, return the item per the process above and place a new order once your return is accepted.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at orders@rmssupplygroup.com.